GET IN TOUCH
Contact Us — Let’s Plan Your Komodo Adventure
Our dedicated team at Labuan Bajo Liveaboard is here to help you craft the perfect luxury charter experience in the heart of Indonesia’s most spectacular maritime destination. Whether you’re planning a honeymoon escape, a diving expedition, or a private family adventure, we’re just a message away. Reach out to us today and let’s turn your Komodo dreams into reality.
Get In Touch With Us
WhatsApp (Primary)
Direct messaging is our fastest way to connect. Message us anytime, and we’ll respond promptly during business hours.
Fastest response — typically within 1 hour
Send us detailed inquiries, booking confirmations, and official documentation through email.
Detailed inquiries & booking confirmations
Office Location
Visit our office in Labuan Bajo to meet the team in person and discuss your charter in detail.
Labuan Bajo, Flores
East Nusa Tenggara, Indonesia
Visit us by appointment
Our Commitment to You
We respond to all inquiries within 2 hours during business hours (WITA 08:00-22:00). For urgent booking requests, WhatsApp is the fastest way to reach us. Our team is dedicated to making your Komodo liveaboard experience seamless from the very first message.
What to Include in Your Inquiry
Help us create the perfect itinerary for you
📅 Travel Dates
Your preferred departure and return dates, or flexibility window for available itineraries.
👥 Guest Count
Number of passengers, ages of any children, and group composition.
🛥️ Trip Type
Open trip shared experience, private charter, or luxury expedition format.
✨ Special Requests
Diving certification, honeymoon packages, family needs, or dietary restrictions.
💰 Budget Range
Your approximate budget to help us recommend the best vessel and itinerary.
❓ Questions
Any specific questions about our vessels, onboard amenities, or the Komodo region.
Hours & Location
Operating Hours
Daily 08:00 – 22:00 WITA
(UTC+8, Indonesian Standard Time)
Based In
Labuan Bajo, Flores Island
East Nusa Tenggara, Indonesia
Gateway to Komodo National Park
Komodo Airport (LBJ) is just 30 minutes away via shuttle service. Easy connections from major Indonesian cities (Jakarta, Bali, Surabaya).
📍 Strategic Location
Labuan Bajo
Our office is centrally located in Labuan Bajo, the perfect base for exploring the Komodo archipelago. We’re minutes away from the harbor where our luxury liveaboards are moored and ready for your adventure.
Visit by appointment to tour our vessels, meet the crew, and finalize booking details face-to-face.
Frequently Asked Questions
How quickly do you respond to inquiries?
We respond to all inquiries within 2 hours during our business hours (08:00-22:00 WITA). For the fastest responses, we recommend using WhatsApp, where our team typically replies within 1 hour. Email inquiries are processed during the same timeframe, ensuring you get the information you need promptly.
Can I book a last-minute charter?
Yes! We understand that travel plans can change. Last-minute bookings are possible depending on vessel availability. We recommend contacting us via WhatsApp with your dates and preferences so we can check availability immediately. Our team will explore all options to accommodate your urgent requests.
Do you offer custom itineraries?
Absolutely! Custom itineraries are one of our specialties. Whether you want to focus on diving, snorkeling, remote island exploration, or a combination of activities, our team will tailor your experience to your exact preferences. Contact us with your vision, and we’ll design the perfect Komodo adventure.
What payment methods do you accept?
We accept multiple payment methods including international bank transfers, credit cards (Visa, Mastercard), and PayPal for your convenience. A deposit is required to secure your booking, with the balance due closer to your departure date. Our team will provide detailed payment information and payment plan options during the booking process.
Can I visit and inspect the boats before booking?
Yes, we encourage prospective guests to visit our vessels in person. This is an excellent way to see the accommodations, meet the crew, and get a true feel for the boat. Schedule a visit by contacting our office during business hours. Tours can be arranged to fit your schedule, and we’re happy to answer any questions you have about the vessel and your upcoming charter.
Ready to Start Your Journey?
Don’t wait any longer to plan your dream Komodo liveaboard adventure. Our team is standing by to help you create memories that last a lifetime.
Get in Touch
Whether you have questions about our trips, need assistance with a booking, or want to inquire about group rates, our friendly team is here to help. We’re available across multiple channels to serve you best.
Office Information
Labuan Bajo Liveaboard
Address: Jl. Pantai Purnama, Labuan Bajo 86554, East Nusa Tenggara, Indonesia
Main Phone: +62 (811) 380-9193
Email: info@labuanbajoliveaboard.com
WhatsApp: +62 (811) 380-9193
Office Hours
| Day | Hours |
|---|---|
| Monday – Friday | 08:00 – 18:00 WIB |
| Saturday | 09:00 – 17:00 WIB |
| Sunday | 10:00 – 15:00 WIB |
| Emergency (24/7) | WhatsApp: +62 811 380-9193 |
Frequently Asked Questions
What is the best time to contact you for urgent matters?
We’re available 24/7 via WhatsApp for emergencies. For regular inquiries, our office hours ensure you get prompt, quality responses from our full team.
Do you offer phone consultations for large group bookings?
Absolutely! Call us during office hours or WhatsApp +62 811 380-9193 to schedule a detailed consultation for group bookings of 10+ people. We’ll discuss customized itineraries and group rates.
How long does it typically take to receive a response to emails?
We aim to respond to all emails within 4-6 business hours during office days. For faster responses, we recommend using WhatsApp or calling directly.
Can I reach you before my trip for final confirmations?
Yes! We recommend contacting us 7 days before your departure date to confirm all details. Our team will provide pre-trip briefings, final logistics, and answer any last-minute questions.
Do you offer payment plan consultations by phone?
Yes, our finance team can discuss flexible payment options and create customized plans. Call or WhatsApp us to arrange a consultation at your convenience.
What if I have special dietary requirements?
Contact us immediately after booking to discuss any dietary restrictions, allergies, or preferences. Our chef can accommodate most requests with advance notice.
How do I reschedule if my travel dates change?
Contact our bookings team as soon as possible. We can usually reschedule within our cancellation policy terms. WhatsApp us for the quickest resolution.
Can you help with travel insurance questions?
While we provide basic coverage, we recommend contacting us to discuss travel insurance options. We can recommend trusted providers and help you understand what’s needed.
What should I do if I need to contact you while at sea?
All vessels have satellite communications. Once aboard, our crew can facilitate contact with our office for any urgent needs or questions that arise during your trip.
How can I provide feedback or testimonials?
We’d love to hear about your experience! Send feedback via WhatsApp, email, or contact form. Share testimonials on TripAdvisor, Google Reviews, or tag us on Instagram for a chance to be featured.
Questions? Contact us anytime at info@labuanbajoliveaboard.com or WhatsApp +62 811 3809 193